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Technical Support Analyst

2 months ago

Peterborough, Peterborough, United Kingdom Mencap Full time

Job Overview

Are you enthusiastic about technology? Do you aim to deliver outstanding customer service and seek to resolve issues on the first attempt? If so, we would love to hear from you.

Mencap is offering an exciting opportunity for a 1st Line IT Support Specialist on a fixed-term contract. This is a full-time position requiring 37.5 hours per week, with a flexible work arrangement.

Key Responsibilities

  • Deliver exceptional customer service to both internal and external clients while ensuring a high standard of quality.
  • Work towards achieving established KPIs and targets, demonstrating the ability to perform well under pressure.
  • Review existing processes and procedures, contributing innovative ideas to enhance organizational growth.
  • As a first-line support analyst, your role will involve providing outstanding service to all stakeholders.
  • Exhibit a genuine passion for IT support and a commitment to exceeding expectations.

For comprehensive details, please refer to the attached job description.

Mencap is committed to equity, diversity, and inclusion, and we especially encourage applications from disabled individuals and those from Black and Asian communities, as they are currently under-represented in our workforce.

If this position aligns with your career aspirations, we invite you to apply. For further inquiries, please reach out to our recruitment team.

Benefits

In addition to making a positive impact on people's lives, you will receive competitive compensation and access to a variety of employee rewards and benefits:

  • 24 days of annual leave (plus public holidays), increasing with tenure, and the option to purchase additional days through our HolidayPlus scheme.
  • Service-related sick pay after the completion of the probation period.
  • Eligibility to join the Mencap Pension Plan, with matching contributions up to 5% on a salary sacrifice basis, resulting in National Insurance savings.
  • Membership in the Mencap Pension Plan includes death in service coverage up to three times your salary and income protection of 50% of your salary after 26 weeks of long-term illness.
  • Discounts and cashback ranging from 3% to 30% at various high street retailers, including supermarkets, cinemas, gyms, and more through Mencap Extras.
  • Opportunity to purchase a health cash plan for dental, vision, and therapy expenses.
  • Free access to a 24/7 employee assistance program for support and guidance.

*Terms and conditions apply based on the contract.