Operations Director

1 month ago


StratforduponAvon, Warwickshire, United Kingdom The Arden Hotel, Stratford-upon-Avon Full time
Job Title: Operations Manager

We are seeking an experienced Operations Manager to join our team at The Arden Hotel, Stratford-upon-Avon. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel, providing exceptional guest experiences, and driving business growth.

Key Responsibilities:
  • Manage the day-to-day operations of the hotel, including front-of-house, back-of-house, and guest services.
  • Lead and motivate a high-performing team to deliver exceptional guest service and exceed expectations.
  • Develop and implement strategies to drive business growth, improve efficiency, and reduce costs.
  • Collaborate with the General Manager to set and achieve business objectives, and ensure alignment with company values and policies.
  • Monitor and report on key performance indicators, including guest satisfaction, revenue, and employee engagement.
Requirements:
  • Proven experience in a similar role, preferably in a 4+ red star hotel environment.
  • Excellent leadership and management skills, with the ability to motivate and inspire a team.
  • Strong communication and interpersonal skills, with the ability to build relationships with guests, colleagues, and external partners.
  • Financial acumen and ability to manage budgets, forecasts, and financial reports.
  • Passion for hospitality and commitment to delivering exceptional guest experiences.
What We Offer:
  • A competitive salary and benefits package, including enhanced annual leave, service charge, and discounts on hotel stays and services.
  • Opportunities for career development and growth, including training and leadership programs.
  • A dynamic and supportive work environment, with a focus on collaboration, innovation, and employee wellbeing.
  • A commitment to sustainability and social responsibility, with opportunities to make a positive impact on the local community.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].



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