Operations Director

3 weeks ago

StratforduponAvon, Warwickshire, United Kingdom The Arden Hotel, Stratford-upon-Avon Full time

**About the Role**

We are seeking an experienced Operations Manager to join our team at The Arden Hotel, Stratford-upon-Avon. As Operations Manager, you will be responsible for managing the smooth flow of all day-to-day operations within the hotel, allowing the General Manager time to concentrate on strategic development.

Key Responsibilities:

  • Maintain high standards and inspire and motivate the team to deliver exceptional guest service in accordance with our ethos and policies.
  • Ensure a smooth guest journey from arrival to departure by exceeding guest expectations, while identifying and maximising all sales opportunities.
  • Develop and lead the management team to achieve business objectives and plan for future business and events.

Requirements:

  • 4+ red star hotel background with experience in a coveted rosette environment.
  • Excellent people skills, with the ability to deal with the fast pace of a volume-led luxury resort.
  • Proven leadership skills and financial acumen.
  • Highly organised, with the ability to manage both 'hands-on' elements of a busy operation and lead the management team.

What We Offer:

  • Enhanced annual leave entitlement, rising to 33 days with service.
  • Fairly distributed Service Charge/Gratuties paid monthly.
  • Access to our wellbeing centre with Hello Fresh Recipes, fitness videos, and money management tools.
  • Cycle to Work Scheme and Electric Vehicle Lease Scheme.
  • Health plans for dental, optical, alternative healthcare, and 24-hour GP access.
  • Discounted stays, spa treatments, golf, and leisure access across EHC properties.
  • Support via our Wellbeing Strategy based on Money, Mind, Body & Heart.

About Us:

The Arden Hotel, Stratford-upon-Avon, is a passionate advocate of providing equitable workplaces. We seek to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to EHC.

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