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Senior Account Executive, UK Merchant Solutions
2 months ago
Amazon's Seller Marketplace is a rapidly expanding sector where millions of UK consumers engage with a diverse array of sellers, from individual entrepreneurs to major retailers. The UK Merchant Solutions team collaborates with sellers to enhance their business presence on the Amazon platform, ensuring an exceptional customer experience.
Role Summary:
We are seeking dynamic and driven professionals to advance their careers within our Merchant Solutions division, particularly in the Fulfillment by Amazon sector.
As a Senior Account Executive, you will be pivotal in driving business growth and optimizing revenue streams within these critical programs. You will also play a key role in executing essential customer experience initiatives by partnering with product and operations teams.
What is Amazon Merchant Solutions?
Amazon Merchant Solutions encompasses all activities related to third-party merchants, offering specialized services designed to foster their development and expansion, including:
- Marketplace Selling: Enabling other e-commerce businesses to showcase and sell their products on Amazon.
- Fulfillment by Amazon: A sophisticated fulfillment service where Amazon manages the packing and shipping of products on behalf of other businesses.
- Seller Fulfilled Prime: A program allowing sellers to deliver Prime products directly from their own facilities.
Key Responsibilities:
- Identify, engage, and convert online merchants that provide competitive product offerings, pricing, and availability.
- Act as an account manager for a select group of high-priority sellers, assisting them in scaling their operations by ensuring they are well-versed in our systems and tools.
- Conduct in-depth analyses to evaluate business performance at the EU level, extracting insights to inform our sales strategy.
- Utilize seller feedback to pinpoint areas for enhancement in our products, processes, and tools, all aimed at delivering a superior customer experience.
Basic Qualifications:
- Bachelor's degree or equivalent experience, including prior sales or marketing experience in e-commerce, retail technology, SaaS, or software.
- Strong analytical capabilities, particularly with Microsoft Excel.
- Proven track record of influencing stakeholders at all organizational levels, especially at the executive tier.
- Demonstrated success in surpassing sales targets through a consultative, solution-oriented approach.
- A genuine passion for creating an engaging customer experience, with the ability to translate client needs into actionable business and product requirements.
- Exceptional communication and presentation skills.
- Ability to excel in a dynamic and ambiguous environment.
Preferred Qualifications:
- Experience in nurturing relationships and driving growth with existing customers.
- Background in B2B sales, account management, product management, or management consulting.
- Experience in e-commerce or retail is advantageous but not mandatory.
- Familiarity with databases, SQL, and CRM tools is a plus.
Amazon is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. We value your passion for discovery, innovation, simplification, and building.
