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HR Consultant

2 months ago

Chester, Cheshire, United Kingdom Planet Pharma Full time
Position Overview

Job Title: HR Consultant (French Speaking)

Employment Type: Contractual Engagement

Location: Remote

Role Summary

  • Addressing inquiries from management and staff regarding various HR functions, including onboarding, policy clarifications, and employee transitions.
  • Manage the intake of HR requests through various communication channels such as case management systems, chat, email, and phone. Exercise independent judgment to provide guidance and determine the most effective resolution methods.
  • Offer policy guidance to employees and managers on matters such as leave of absence and new work arrangements, while presenting options to resolve issues.
  • Assist in the administration of employee transitions, status changes, payroll, benefits, and compensation processes.
  • Direct employees and managers to available resources, including toolkits and training materials developed by HR specialists, as necessary.
  • Assess inquiries to ensure comprehensive understanding and engage relevant functional experts to resolve customer needs that are not addressed during the initial contact.
  • Ensure accurate representation of policies across interconnected systems and processes.
  • Provide constructive feedback to support the development of client service enhancement initiatives, such as updates to knowledge bases, training for end users, and improved communication strategies.
  • Exhibit extensive knowledge of HR and payroll practices relevant to the organization, delivering pertinent information, policy explanations, and navigation assistance.
  • Leverage knowledge bases and HR expertise to interpret requirements and resolve issues effectively.
  • Deliver exceptional customer service that aligns with established service levels and business performance objectives.
  • Promote direct access processes by utilizing change management skills to influence both managers and employees.
  • Maintain the integrity of employee records and data compliance, ensuring adherence to legal and regulatory standards.
  • Prepare necessary documentation to fulfill customer requirements related to HR processes, which may include job change letters, employment contracts, and severance documentation.
  • Document inquiries, root causes, and resolutions accurately.
  • Collaborate with external vendors as needed to address customer inquiries.
  • Work cohesively within a team to share insights, ownership, and accountability for enhancing and standardizing key HR processes.
  • Identify and communicate any trends in inquiries or products to the Team Lead or Supervisor.
  • Provide feedback on customer concerns and knowledge base content to facilitate management's ability to address and improve these areas.

Required Qualifications & Skills

  • Fluency in French is a mandatory requirement.
  • Experience in human resources operations.
  • General understanding of HR policies, procedures, and regional employment regulations.
  • Experience in a dynamic, fast-paced environment characterized by complexity and change.
  • Practical operational knowledge of HR processes, including hiring, payroll, benefits, and performance management.
  • Experience in a multicultural and multi-national work setting.
  • Preferred HR certification to demonstrate theoretical knowledge and application of HR practices.