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Customer Success Manager

2 months ago

Richmond, Greater London, United Kingdom Gumtree | Motors Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Manager. As a key member of our customer success team, you will be responsible for building strong relationships with our customers, ensuring their satisfaction, and driving long-term retention.

Key Responsibilities
  • Develop and maintain strong relationships with customers to promote retention and deliver exceptional customer service.
  • Drive and set clear team goals and KPIs to ensure customer satisfaction and loyalty.
  • Delegate tasks and set deadlines to ensure efficient team operation and performance.
  • Ensure the team is promoting the brand and products in an effective manner.
  • Ensure the team sends and follows up on insights, and newsletters, including product updates, and facilitates training for existing customers.
  • Onboard and train customers on new features and products.
  • Oversee day-to-day team operations and performance.
  • Assist in regular performance evaluations.
  • Create a healthy and motivating work environment and atmosphere.
  • Support and enhance team training.
  • Work closely with customers to ensure customer satisfaction, utilization of product, and timely resolution of queries.
  • Manage cases, working with internal departments to fix technical queries, and keep customers informed of progress and completion.
  • Have in-depth knowledge of all internal administrative and operational systems and processes.
Requirements
  • Driven and highly motivated to ensure customer loyalty and satisfaction.
  • A passion for speaking to new people and building relationships.
  • A proactive approach.
  • Great communication skills - excellent written and spoken communication.
  • A solution-oriented approach to problems.
  • A highly organized approach to work.
  • A customer-first approach.
What We Offer
  • A supportive, flexible, and growth-focused workplace.
  • A healthy work-life balance.
  • Continuous learning opportunities.
  • Remote work options.
  • Engaging challenges.
  • Financial rewards, including competitive pay, discretionary bonus, pension scheme, and employee recognition scheme.
  • Health and insurance benefits, including private healthcare insurance, private dental insurance, online private GP service, and generous sick pay support.
  • Other benefits, including a social and inclusion calendar, free food and beverage in office locations, and a generous family-friendly leave policy.