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Technical Support Specialist

2 months ago

London, Greater London, United Kingdom Adecco Full time

Job Title: Customer Support Technician

Location: Buckingham

Contract: Full time, permanent

Hours: Monday - Thursday, 9am - 5:30pm, Friday, 9am - 4:30pm

Salary: 28,000 per annum

Benefits & Perks:

  • 25 days annual leave + bank holidays
  • Profit-related bonus (after probation)
  • Enhanced pension scheme
  • Vitality Private Healthcare
  • Opportunity for career advancement
  • Employee share option scheme
  • Salary sacrifice options
  • Electric vehicle scheme with complimentary charging at work
  • Cycle to Work scheme
  • Earlier finish time on Fridays

About Our Client:

Adecco is collaborating with a prominent entity in the automotive sector, seeking a dedicated and customer-focused individual to fulfill the role of Customer Support Technician. This position emphasizes delivering timely and effective technical assistance while also engaging in product evaluation initiatives. Our client is committed to providing outstanding support and ensuring superior performance and dependability.

About The Role:

As a Customer Support Technician, you will be integral in guaranteeing that clients receive the necessary support. Your responsibilities will include addressing customer inquiries, resolving issues, and offering guidance on the company's products and services. You will also have the chance to participate in product evaluations, ensuring the utmost quality and performance standards.

Key Responsibilities:

  • Deliver prompt and effective technical assistance to customers through various communication channels, including phone, email, and Microsoft Teams
  • Resolve customer inquiries and issues related to products and services
  • Engage in product evaluations to ensure high-quality performance and reliability
  • Collaborate with colleagues to identify and address technical and product-related challenges
  • Employ a logical troubleshooting methodology to resolve customer concerns
  • Maintain a positive demeanor and exceptional customer service skills
  • Stay informed about product knowledge and industry developments
  • Participate in training sessions to enhance technical expertise

Skill Requirements:

  • Demonstrated experience in a customer support capacity, ideally within a technology-focused industry
  • Excellent written and verbal communication skills with a courteous telephone manner
  • Proven ability to troubleshoot and resolve issues effectively

Desirable Qualifications:

  • Familiarity with product evaluation methodologies and tools
  • Basic understanding of electronics
  • Experience in the OEM automotive or motorsport sectors, with knowledge of vehicle data analysis, testing, or race data analysis

Note: Due to the client's location, a valid driver's license and personal transportation are required.

If you are a driven individual with a commitment to providing exceptional support, we encourage you to consider this opportunity. Contribute to our client's mission of delivering top-notch technical assistance and ensuring customer satisfaction.

Adecco is a disability-confident employer. We prioritize an inclusive and accessible recruitment process to support candidates from all backgrounds and abilities. Adecco is dedicated to fostering a supportive environment for you to explore your career path. If you require reasonable adjustments at any stage, please inform us, and we will be glad to assist you.

Adecco operates as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this position, your details will be submitted to Adecco. Our Candidate Privacy Information Statement, which explains how we will utilize your information, is available on our website.