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Academic Registrar

2 months ago

Brighton, Brighton and Hove, United Kingdom St Giles International Full time

St Giles International is a leading provider of English as a Foreign Language (EFL) training services. As a General Admissions Registrar, you will serve as the primary point of contact for overseas partners and direct students, providing information about all centers within the St Giles International group, including our UK and Canadian year-round centers and our Junior & Family centers.

Key Responsibilities:

  • Act as the first point of contact for overseas partners and students, providing information about all centers via various communication channels
  • Manage, respond, and follow up on inquiries from overseas partners and students
  • Process both simple and complex enrollments, including bookings for services such as tuition, transfers, accommodation, and insurance
  • Process changes to enrollments, including amending invoices and issuing refunds
  • Liaise with principals, accommodation heads, and academic management at individual centers regarding availability and special requests
  • Liaise with the marketing department, sales department, and other personnel at head office on a wide range of requests
  • Maintain good relationships with both direct students and overseas partners, offering quick support and assistance
  • Keep the group admissions supervisor, principals, and senior head office staff informed of all important matters

Additional Requirements:

  • High standards of spoken and written English (B2+ on CEFR scale or similar)
  • Good ICT skills (familiar with Microsoft Office and able to quickly learn how to use new software)
  • Foreign languages

Job Type: Full-time, Permanent

Additional Pay:

  • Bonus scheme

Company Pension: Monday to Friday