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Administrative Support Specialist

2 months ago

Sheffield, Sheffield, United Kingdom Sheffield Children's NHS Foundation Trust Full time

About the Role

We are seeking an experienced Administrative Support Specialist to join our Neurodevelopmental Team at Sheffield Children's NHS Foundation Trust. As a key member of our administrative team, you will provide high-quality clerical support to ensure the smooth operation of our department.

Key Responsibilities

  • Provide administrative support to the Neurodevelopmental Team, including maintaining accurate records and databases.
  • Monitor and follow up on outstanding information from families and schools, ensuring timely completion of tasks.
  • Request and chase supporting documents as required.
  • Maintain departmental databases and spreadsheets, ensuring data accuracy and integrity.
  • Use patient administration systems to check and update patient information, ensuring compliance with Trust policies and procedures.
  • Liaise with families and schools regarding referral processes and obtaining questionnaires, establishing effective communication channels.
  • Perform general office and administrative duties, including answering phone calls and responding to emails.
  • Ensure that policies, protocols, and procedures for the work of the department are followed, adhering to the Trust's Code of Practice for Safeguarding Patient Information.

About Us

Sheffield Children's NHS Foundation Trust is a leading provider of children's healthcare services, committed to delivering high-quality care to our patients and their families. Our team is dedicated to providing a supportive and inclusive work environment, where everyone feels valued and respected.

Person Specification

Qualifications and Training

  • 4 GCSEs Grade C or above, including English
  • NVQ Level 3, A-Levels or equivalent acquired through experience

Experience

  • Working with confidential material
  • Working in a customer-focused environment
  • Experience of working with different computer software, email, and internet

Knowledge and Skills

  • Good time management skills with the ability to prioritize work according to deadlines
  • Able to work as part of a team and under own initiative
  • Good verbal and written communication skills with team/clients/relatives using tact when required
  • Understanding of Caldicott/Data Protection Act
  • High standard of accuracy
  • Ability to establish and maintain effective working relationships
  • Ability to deal with conflict

Personal Attributes

  • Adaptable to change
  • Attention to detail and accuracy