Technical Support Representative
3 weeks ago
IT Support Specialist
Are you interested in joining a dedicated Service Desk support team? Do you aspire to contribute to a dynamic operational support environment?
Our commitment revolves around doing what is right for our clients, our workforce, and our community. Our mission and core values shape our business practices. The essence of our culture at Leidos is defined by our Values, Beliefs, and Expectations, which guide our hiring, recognition, and reward processes. These principles foster an atmosphere that propels us toward our mission.
We are driven by a passion for customer success, striving to comprehend and address our clients' needs as if they were our own.
United as a cohesive unit, we are anchored by our belief that ethics and integrity are fundamental to our operations.
Leidos stands as a global leader in science and technology solutions, tackling some of the world's most pressing challenges across defense, intelligence, homeland security, civil, and health sectors. Our team of 33,000 employees is dedicated to supporting critical missions for both government and commercial clients. Candidates must be prepared to undergo and maintain security clearance.
Key Responsibilities:
Deliver first-line customer assistance in response to incidents and service requests, including technical support for issues related to computer systems, software, and hardware. Maintain accurate and timely updates on ticket progress within an internal service desk system, ensuring all users receive a high standard of IT support. Address customer interactions through various channels, including in-person, phone, email, and formal ticketing systems. When issues exceed first-line support capabilities, accurately categorize and escalate interactions to the appropriate second-line resolver team, whether internal or external. Utilize your expertise to conduct fault-finding and troubleshooting activities efficiently. Ensure a high level of customer satisfaction by responding promptly and professionally to all client inquiries and escalations, while fostering professional relationships with all business partners and service providers. Demonstrate effective time management skills, prioritizing tasks with minimal support and working independently. Continuously monitor and assess support workload to ensure timely and effective support for applications and hosted environments in line with business priorities. This position requires full-time on-site work with no remote work options. Daily shifts will be 7.5 hours long.Required Skills:
Previous experience in a service desk environment is preferred. Proficient IT skills, with a solid understanding of Microsoft applications. Strong customer service capabilities, ensuring exceptional service delivery to all users. Ability to manage and prioritize tasks in a fast-paced setting. Personal accountability for actions and follow-through to completion. Excellent communication skills, both written and verbal. Capability to perform under pressure in an operational context. Familiarity with ServiceNow and Jira Service Desk is advantageous.Employee Benefits:
At Leidos, we are passionate about customer success, united as a team, and inspired to make a difference. We offer meaningful careers, a collaborative culture, and support for your professional aspirations, all while promoting a healthy work-life balance.
Our employment package is designed to attract, develop, and retain top talent. Our benefits include:
• Contributory Pension Scheme
• Private Medical Insurance
• 33 days of Annual Leave (inclusive of public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, and a cycle to work scheme)
Commitment to Diversity:
We welcome applications from all segments of the community and are dedicated to fostering a truly diverse and inclusive culture. We promote a sense of belonging, embracing all perspectives and contributions, and ensuring equal access to opportunities and resources for everyone. If you require any reasonable adjustments during the application and selection process, please inform us, and we will respond in a manner that best suits your needs.
About Us:
Leidos UK & EUROPE – we strive to enhance safety, health, and efficiency through technology, engineering, and science.
Leidos is a growing organization delivering innovative technology and solutions aimed at safeguarding critical capabilities and transforming frontline services. Our work in the United Kingdom addresses some of the most complex challenges in defense, healthcare, government, safety and security, and transportation.
What Sets Us Apart:
Purpose: At Leidos, you can leverage your passion and skills to ensure the safety of those you care about. We are at the forefront of advancements in machine learning, AI, cybersecurity, and solutions. Your expertise in technology can contribute to building a safer world.
Collaboration: Flexibility in your work is one of our core benefits, allowing you to become part of our extraordinary team. We have empowered our employees to work flexibly for years, whether from home, the office, or customer sites, providing the digital tools and flexibility to work smarter and align our needs with yours.
People: Leidos encourages individuals from diverse backgrounds to be themselves and provides opportunities for skill development. We believe that exceptional individuals deserve opportunities to grow and inspire others. At Leidos, we invest in technical academies, career rotations, and development plans that enhance your future.
-
Technical Support Representative
7 days ago
Hereford, Herefordshire, United Kingdom NexDynamic Full timeJob DescriptionNexDynamic is seeking a highly skilled and proactive User Support Team Member to join our team. This role is responsible for providing exceptional customer service and technical support to our users.Key Responsibilities:Answering Support Calls:Provide first-line support by troubleshooting basic technical problems.Escalate complex technical...
-
Customer Support Representative
6 days ago
Hereford, Herefordshire, United Kingdom NexDynamic Full timeAbout the RoleNexDynamic is seeking a highly skilled and proactive Customer Support Representative to join our team. As a key member of our support team, you will be the first point of contact for our users, handling inbound calls, responding to first-line tickets, escalating technical issues as needed, and performing basic account administration tasks.Key...
-
Technical Support Specialist
3 weeks ago
Hereford, Herefordshire, United Kingdom In Technology Group Limited Full timePosition OverviewJob Role: Technical Support Specialist Industry: Educational SectorCompensation: £30,000Are you an IT professional eager to advance your career in technical support while embracing a new opportunity that provides a pathway to leadership?Our organization is in search of a committed and proactive Technical Support Specialist to become an...
-
Infrastructure Engineer
4 days ago
Hereford, Herefordshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full timeAbout the RoleWe are seeking a highly skilled 2nd Line Infrastructure Support Specialist to join our team at Leidos Innovations UK Ltd. As a key member of our Operational Support team, you will be responsible for providing technical support and expertise to our customers.Key ResponsibilitiesProvide technical support and troubleshooting for...
-
Infrastructure Engineer
6 days ago
Hereford, Herefordshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full timeAbout the RoleWe are seeking a highly skilled 2nd Line Infrastructure Support Specialist to join our team at Leidos Innovations UK Ltd. As a key member of our Operational Support team, you will be responsible for providing technical support and expertise to our customers.Key ResponsibilitiesProvide technical support and troubleshooting for...
-
Technical Support Specialist
3 weeks ago
Hereford, Herefordshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full timeIT Service Desk Coordinator Are you interested in joining a dedicated Service Desk support team? Do you aspire to contribute to a dynamic operational support environment? Our commitment to excellence is rooted in our dedication to our clients, our workforce, and the communities we serve. Our guiding principles and values shape our business practices....
-
Technical Support Specialist
7 days ago
Hereford, Herefordshire, United Kingdom NexDynamic Full time £16,000 - £24,000Job DescriptionNexDynamic User Support Team MemberThis position is based on-site in a dynamic work environment, candidates will ideally be within a reasonable commuting distance. Please note that this role requires the ability to work at the NexDynamic office.Salary Range £16k - £24kA proactive user support team member will be the first point of contact...
-
Sales Representative
12 hours ago
Hereford, Herefordshire, United Kingdom Card Industry Professionals Full timeField Sales Representative - Self Employed OpportunityBe at the forefront of innovation in the payments technology sector with Card Industry Professionals.We are a 5-star rated, #1 ranked payment provider in the UK, offering uncapped commission and recurring revenue share.BenefitsEarnings between £40-£120k OTE (Commission Only) Residual Income Paid Monthly...
-
Sales Representative
14 hours ago
Hereford, Herefordshire, United Kingdom Card Industry Professionals Full timeField Sales Representative - Self Employed OpportunityBe at the forefront of innovation in the payments technology sector with Card Industry Professionals.We are a 5-star rated, #1 ranked payment provider in the UK, offering uncapped commission and recurring revenue share.BenefitsEarnings between £40-£120k OTE (Commission Only) Residual Income Paid Monthly...
-
German-speaking Technical Sales Specialist
3 weeks ago
Hereford, Herefordshire, United Kingdom French Selection UK Full timeCompany Overview:French Selection UK is a prominent recruitment agency specializing in connecting talented professionals with leading organizations. We are currently representing a pioneering manufacturer renowned for providing high-quality components essential for critical engineering applications.Position:German-speaking Technical Sales...
-
User Support Team Member
7 days ago
Hereford, Herefordshire, United Kingdom NexDynamic Full time £16,000 - £24,000Job DescriptionNexDynamic is seeking a highly skilled and proactive User Support Team Member to join our team. As a key member of our support team, you will be the first point of contact for our users, handling inbound calls, responding to first-line tickets, escalating technical issues as needed, and performing basic account administration tasks.Key...
-
Customer Service Representative
4 days ago
Hereford, Herefordshire, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team as an Online Assistant. In this role, you will be responsible for ensuring that our customers receive exceptional service and support throughout their online shopping experience.Key ResponsibilitiesPick and pack customer orders with accuracy...
-
Customer Service Representative
4 days ago
Hereford, Herefordshire, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team as an Online Assistant. In this role, you will be responsible for ensuring that our customers receive exceptional service and support throughout their online shopping experience.Key ResponsibilitiesPick and pack customer orders with accuracy...
-
Sales Development Representative
3 days ago
Hereford, Herefordshire, United Kingdom allpay Full timeWe are seeking a passionate and driven Sales Development Representative to join our dynamic team at Allpay, a thriving private equity-backed business that strives to provide outstanding service and client satisfaction within the payments industry.We have spent time investing in our products and services and are now on a journey of aggressive growth and...
-
Sales Development Representative
3 days ago
Hereford, Herefordshire, United Kingdom allpay Full timeWe are seeking a passionate and driven Sales Development Representative to join our dynamic team at Allpay, a thriving private equity-backed business that strives to provide outstanding service and client satisfaction within the payments industry.We have spent time investing in our products and services and are now on a journey of aggressive growth and...
-
IT Service Desk Team Lead
1 day ago
Hereford, Herefordshire, United Kingdom Sadler Recruitment Full timeAbout the RoleThe IT Service Desk Team Lead is a key position within our organization, responsible for overseeing the UK and Ireland Service Delivery team in providing top-notch IT services to our clients. This includes supporting all aspects of IT, including applications, systems, hardware, and customer experience.This is an exciting opportunity for a...
-
IT Service Desk Team Lead
1 day ago
Hereford, Herefordshire, United Kingdom Sadler Recruitment Full timeAbout the RoleThe IT Service Desk Team Lead is a key position within our organization, responsible for overseeing the UK and Ireland Service Delivery team in providing top-notch IT services to our clients. This includes supporting all aspects of IT, including applications, systems, hardware, and customer experience.This is an exciting opportunity for a...
-
Technical Maintenance Specialist
3 weeks ago
Hereford, Herefordshire, United Kingdom Ernest Gordon Recruitment Full timePosition OverviewTechnical Maintenance Specialist (Mechanical / Electrical)We invite you to explore an exciting opportunity within a prominent organization recognized as a leader in the food production sector. This role offers a competitive salary of £40,000 along with comprehensive training, career advancement prospects, a company bonus, and a range of...
-
Project Engineer
3 weeks ago
Hereford, Herefordshire, United Kingdom Meridian Business Support Full time £40,950Position Overview:We are seeking a skilled Project Engineer to join a prominent provider of packaging solutions. This full-time position involves collaborating with a dedicated team to oversee and execute innovative machinery projects across various client locations.Key Responsibilities:As a Project Engineer, you will report directly to the Lead Project...
-
Technical Maintenance Specialist
3 weeks ago
Hereford, Herefordshire, United Kingdom Ernest Gordon Recruitment Limited Full time £40,000Technical Maintenance Specialist (Mechanical / Electrical) Salary: £40,000 + Training + Career Advancement + Company Bonus + Employee Benefits Are you a Technical Maintenance Specialist with expertise in mechanical and electrical systems, seeking to become part of a thriving organization recognized as one of the leading food manufacturers in the UK? This...
