Service Desk Team Leader

2 days ago

StokeonTrent, Stoke-on-Trent, United Kingdom Avison Young Full time

About Us

Avison Young is a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.

Our Story

We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people's lives.

Why Work for Us

We believe that our industry is changing, and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Your gender, religion and race are all highly respected, but are less important to us than your ability to step up and change the game.

Our Culture

We are committed to building an inclusive culture that:

  • empowers all our employees to thrive,
  • reflects all backgrounds and talents,
  • allows individuals to be successful and feel a sense of belonging,
  • and foster a workplace that is supported, inclusive and has a strong sense of community between colleagues.

Job Summary

We are seeking a Service Desk Team Leader to oversee the day-to-day operations of our Service Desk Advisors (SDA's) and ensure adherence to Client processes and KPI's. The successful candidate will be responsible for timely and accurate processing of reactive, planned & statutory compliance tasks and the effective utilisation of our CAFM System.

Key Responsibilities

Working as part of a larger Team Leader Community, you will:

  • oversee the day-to-day operations of our Service Desk Advisors (SDA's),
  • ensure adherence to Client processes and KPI's,
  • responsible for timely and accurate processing of reactive, planned & statutory compliance tasks,
  • effective utilisation of our CAFM System,
  • work closely with Client Service Centre Manager and appropriate Client Account Leads/FM's to promote excellent customer service,
  • be versatile and responsive to dynamic portfolio requirements,
  • motivate team and drive contract performance to operational success.

Requirements

The successful candidate will have:

  • a minimum of 2 years' experience in a team leader/supervisor/management role within a service desk environment or similar,
  • proven experience of coaching, leading and inspiring teams and people development,
  • experience of performance management and analysing statistics.

Equal Opportunities

Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers.

  • Service Desk Team Leader

    2 hours ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Avison Young Full time

    Job Title: Service Desk Team LeaderAt Avison Young, we're seeking a highly skilled Service Desk Team Leader to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our Service Desk Advisors and ensuring that our clients receive exceptional service.Key Responsibilities:Lead a team of...

  • Service Desk Team Leader

    24 minutes ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Avison Young Full time

    Job Title: Service Desk Team LeaderAt Avison Young, we're seeking a highly skilled Service Desk Team Leader to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our Service Desk Advisors and ensuring that our clients receive exceptional service.Key Responsibilities:Lead a team of...

  • Service Desk Team Leader

    7 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Avison Young Full time

    About UsAvison Young is a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.Our StoryWe believe that the places in which we live, work and play have the power to make us happier and healthier, and we...

  • Service Desk Team Leader

    6 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Avison Young Full time

    About UsAvison Young is a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.Our StoryWe believe that the places in which we live, work and play have the power to make us happier and healthier, and we...

  • Service Desk Team Leader

    6 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Avison Young Full time

    About the RoleWe are seeking an experienced Service Desk Team Leader to join our team at Avison Young, a global commercial real estate advisory firm. As a Service Desk Team Leader, you will play a key role in overseeing the day-to-day operations of our Service Desk Advisors and ensuring adherence to client processes and KPIs.Key ResponsibilitiesOversee the...

  • Service Desk Team Leader

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Avison Young Full time

    About the RoleWe are seeking an experienced Service Desk Team Leader to join our team at Avison Young, a global commercial real estate advisory firm. As a Service Desk Team Leader, you will play a key role in overseeing the day-to-day operations of our Service Desk Advisors and ensuring adherence to client processes and KPIs.Key ResponsibilitiesOversee the...

  • Service Desk Team Lead

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Atlanta Group Full time

    About Atlanta Group Atlanta Group is a leading insurance brokerage firm with a long-standing reputation for excellence in the industry. Our dedicated team is at the heart of our success, driving growth and delivering exceptional service to our valued clients. About the Role As the Service Desk Team Lead, you will play a crucial role in leading and...

  • Technical Lead

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom BCT Resourcing Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Team Lead to join our team at BCT Resourcing. As a key member of our IT operations team, you will be responsible for leading a dynamic team of service desk analysts and ensuring seamless IT support to our clients.Key ResponsibilitiesTeam Leadership: Manage and mentor a high-performing...

  • Service Desk Team Lead

    3 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom BCT Resourcing Full time

    Job Summary: We are seeking a highly skilled Service Desk Team Lead to join our team at BCT Resourcing. As a key member of our IT operations team, you will be responsible for leading a dynamic team of service desk analysts, ensuring seamless IT support that keeps our business running smoothly. Key Responsibilities: Team Leadership: Manage and mentor a...

  • Service Desk Team Lead

    3 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom BCT Resourcing Full time

    Job Summary: We are seeking a highly skilled Service Desk Team Lead to join our team at BCT Resourcing. As a key member of our IT operations team, you will be responsible for leading a dynamic team of service desk analysts, ensuring seamless IT support that keeps our business running smoothly. Key Responsibilities: Team Leadership: Manage and mentor a...

  • Service Desk Operations Manager

    4 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom SecureCloud+ Full time

    Job Summary:SecureCloud+ is seeking a highly skilled and experienced Service Desk Manager to lead our service desk team and drive customer satisfaction. As a key member of our team, you will be responsible for reorganizing and enhancing our service desk operations, implementing best practices, and driving customer satisfaction.Key Responsibilities:Lead and...

  • Service Desk Operations Manager

    7 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom SecureCloud+ Full time

    Job Summary:SecureCloud+ is seeking a highly skilled and experienced Service Desk Manager to lead our service desk team and drive customer satisfaction. As a key member of our team, you will be responsible for reorganizing and enhancing our service desk operations, implementing best practices, and driving customer satisfaction.Key Responsibilities:Lead and...

  • Service Desk Operations Manager

    5 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom SecureCloud+ Full time

    Job SummaryThe Service Desk Manager will play a pivotal role in reorganising and enhancing our service desk operations at SecureCloud+. This position requires a balance of technical expertise, leadership skills, and a strong customer service mindset. The ideal candidate will have a proven track record of transforming service desk operations, implementing...

  • Service Desk Operations Manager

    5 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom SecureCloud+ Full time

    Job SummaryThe Service Desk Manager will play a pivotal role in reorganising and enhancing our service desk operations at SecureCloud+. This position requires a balance of technical expertise, leadership skills, and a strong customer service mindset. The ideal candidate will have a proven track record of transforming service desk operations, implementing...

  • Service Desk Operations Manager

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom SecureCloud+ Full time

    Job DescriptionAbout the RoleSecureCloud+ is a leading IT Managed Service Provider dedicated to delivering innovative IT solutions and exceptional customer service. We are seeking a highly experienced and skilled Service Desk Operations Manager to lead our service desk team and drive customer satisfaction.The Service Desk Operations Manager will play a...

  • Service Desk Operations Manager

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom SecureCloud+ Full time

    Job DescriptionJob Title: Service Desk ManagerJob Summary:We are seeking a highly experienced and skilled Service Desk Manager to lead our service desk team and drive customer service excellence. The successful candidate will have a proven track record of transforming service desk operations, implementing best practices, and driving customer satisfaction.Key...

  • Service Desk Operations Manager

    6 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom SecureCloud+ Full time

    Job DescriptionJob Title: Service Desk ManagerJob Summary:We are seeking a highly experienced and skilled Service Desk Manager to lead our service desk team and drive customer service excellence. The successful candidate will have a proven track record of transforming service desk operations, implementing best practices, and driving customer satisfaction.Key...

  • Service Desk Manager

    2 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom SecureCloud+ Full time

    Job Summary:SecureCloud+ is seeking a highly experienced Service Desk Manager to lead our service desk team and drive customer satisfaction. As a key member of our IT operations team, you will be responsible for reorganizing and enhancing our service desk operations, implementing best practices, and driving customer satisfaction.Key Responsibilities:Lead and...

  • Service Desk Manager

    2 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom SecureCloud+ Full time

    Job Summary:SecureCloud+ is seeking a highly experienced Service Desk Manager to lead our service desk team and drive customer satisfaction. As a key member of our IT operations team, you will be responsible for reorganizing and enhancing our service desk operations, implementing best practices, and driving customer satisfaction.Key Responsibilities:Lead and...

  • Service Desk Manager

    5 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom GCS Full time

    Job DescriptionJob Title: Service Desk ManagerJob Type: PermanentLocation: Remote (5 days onsite)About the Role:The Service Desk Manager will be responsible for leading a team of technical support specialists, ensuring the delivery of high-quality IT services to customers. The ideal candidate will have a strong background in ITIL framework, excellent...