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Student Success Ambassador

2 months ago


Dumfries, Dumfries and Galloway, United Kingdom Commonwealth of Virginia Full time

Job Summary:

The Student Success Guide is a key role at the Commonwealth of Virginia, responsible for connecting students with academic and non-academic programs and services. As a Student Success Guide, you will serve as a friendly and accessible conduit to support services, raising student awareness and promoting retention and belonging.

Key Responsibilities:

  • Develop and maintain extensive knowledge of NOVA programs and support services, as well as community services
  • Build relationships with internal and external stakeholders to promote student success
  • Respond to student requests and track outcomes, utilizing data to inform decision-making
  • Collaborate with colleagues to promote a student-centered environment and solve problems using analytical and critical thinking skills
  • Multi-task in a fast-paced student environment, prioritizing tasks and managing time effectively

Requirements:

  • Experience in an educational setting, preferably in customer service or student life
  • Experience in workshop and/or event planning, with a focus on student engagement
  • Experience working collaboratively with support services, with a strong understanding of student retention strategies
  • Proficiency in Microsoft Office, with experience in data management and analysis

Preferred Qualifications:

  • Experience in higher education, college student life, or non-profit services, with a focus on student support
  • Experience in using social media to promote awareness of products or services, with a focus on student engagement