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Student Success Liaison

2 months ago


Dumfries, Dumfries and Galloway, United Kingdom Commonwealth of Virginia Full time

Job Summary:

The Student Success Guide is a vital role at Northern VA Community College, connecting students with academic and non-academic programs and services. As a friendly and approachable conduit, you will raise student awareness of support services, enhancing their sense of belonging and retention at NOVA.

Key Responsibilities:

  • Acquire and retain extensive knowledge of NOVA programs and support services
  • Develop strong relationships with internal and external stakeholders
  • Respond quickly to student requests and track outcomes
  • Serve a diverse community of students with caring and respect
  • Promote collaboration and teamwork in a student-centered environment
  • Solve problems using analytical and critical thinking skills

Requirements:

  • Experience in an educational setting
  • Customer service experience
  • Workshop and/or event planning experience
  • Collaborative experience with support services
  • Microsoft Office experience

Preferred Qualifications:

  • Higher education experience
  • College student life experience
  • College-level student services experience
  • Non-profit services experience
  • Social media experience to promote awareness

About NOVA:

Northern VA Community College is a comprehensive community college committed to student success and retention. We strive to provide a welcoming and inclusive environment for our diverse student community.