Travel Manager

7 days ago

Middlesbrough, Middlesbrough, United Kingdom Hays Travel Full time
About the Role

We are seeking an experienced Travel Manager to join our successful teams in our branches. As an Assistant Branch Manager, you will assist the branch manager in coaching and developing a team of travel consultants, leading by example and ensuring that the company's high standards are maintained.

Key Responsibilities
  • Maximise sales and assist the branch manager in ensuring the overall profitability of the branch
  • Assist with the effective day-to-day operation of the retail branch and foreign exchange bureau
  • Assist with the supervision, coaching, and development of branch staff
  • Identify and meet customers' needs by providing exceptional customer service at all times
  • Participate in promotional events and activities to increase exposure of the branch
  • Use industry knowledge to promote offers, generate customer engagement, and sales leads
  • Lead by example in achieving individual sales targets and objectives
  • Assist and support the branch manager to achieve maximum staff productivity while ensuring staff motivation is maintained
  • Ensure that excellent customer service experience is provided at all times
  • Attend managers' meetings, conferences, and other promotional events as required
  • Effectively perform administrative duties
  • Undertake any other duties that may fall into the job criteria
  • Conform with all company policies and procedures, including health and safety
  • Treat all employees, customers, and suppliers with dignity and respect
Competencies
  • Ability to coach, develop, and motivate a team
  • Ability to work towards individual and team sales targets
  • Excellent communication and customer service experience
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
  • Ability to assist with the development of employees to maximise job satisfaction and performance
  • Competent industry knowledge
Experience
  • At least 2 years' experience as a Travel Consultant
  • A proven sales record
  • Passionate about travel and tourism
  • Excellent travel product knowledge with a good working knowledge of tour operator systems
  • Good sales and presentation skills
  • Customer-focused
  • Problem-solving
  • Good leadership skills and experience of working within a supervisory role
  • Good organisational and time-management skills
  • Excellent communication skills
  • A recognised travel qualification (desirable)
About Us

Hays Travel is a leading independent travel agency specialising in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 branches throughout the UK and our Head Office is based in Sunderland, home to tour operator teams, finance, marketing, people/HR, and IT.

We have been operating for over 40 years and continue to grow each year. Our SMILE values are embedded in our Company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent

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