Workshop Operations Manager

4 days ago

Middlesbrough, Middlesbrough, United Kingdom Pullman Fleet Full time
Job Description

**About the Role**

We are seeking a highly skilled and experienced Workshop Controller to join our team at Pullman Fleet. As a key member of our on-site leadership team, you will play a critical role in ensuring the smooth operation of our workshops, delivering exceptional customer service, and driving business growth.

Key Responsibilities:

  • Manage and maintain customer and employee relations to ensure the workshop achieves its financial, productivity, service, compliance, and quality performance standards.
  • Ensure the workshop operates in line with our safe systems of work, and all legislative and H&S processes are followed.
  • Support the day-to-day operation by effectively planning and managing resources in-line with set budgets.
  • Coordinate technician workload, prioritization, and adherence to process & policy.
  • Actively participate in the service, repair & maintenance of our customer's fleet.
  • Manage and control all parts use within the workshop, ensuring complete adherence to process.
  • Ensure the Customer's Operator Licence obligations are met by utilizing compliance systems and ensuring there is a proactive approach to asset compliance standards.

Requirements:

  • Experience in the repair & maintenance of large commercial vehicles.
  • Experience working with or for major commercial vehicle manufacturers.
  • Understanding of Workshop operations and VOSA's "Guide to Maintaining Roadworthiness."
  • Experience of managing and improving Key Performance Indicators.
  • Balances the day to day thinking and can assess the commercial implications.
  • Demonstrates commercial awareness.
  • Full UK Driving licence with ability to travel to other sites within the UK as needed.

What We Offer:

  • We work with colleagues to promote and support health & wellbeing where it matters most to them.
  • We have an Employee Assistance Programme, available to colleagues 24/7.

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