Technical Support Team Lead

4 days ago


Crawley, West Sussex, United Kingdom James Chase Full time
Job Description

We are seeking a highly skilled and experienced Technical Support Team Lead to join our team at James Chase. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients and internal teams.

Key Responsibilities:
  • Provide 2nd line technical support and excellent customer service to clients and internal teams.
  • Support 1st line engineers in responding to and resolving a wide range of technical issues.
  • Lead and mentor junior engineers to ensure they have the necessary skills and knowledge to perform their roles effectively.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Stay up-to-date with the latest technologies and trends in the IT industry.
Requirements:
  • Minimum of 3 years experience in a Managed Service Provider (MSP) environment.
  • Experience leading teams and mentoring junior engineers.
  • Experience working with Microsoft technologies, including Active Directory, Windows Server, DNS, DHCP.
  • Experience working with network technologies, such as firewalls, routers, and Wi-Fi.
  • Experience in Cloud Solutions, including Microsoft Office 365 and Azure.
  • Experience in Storage Solutions, including NAS and SharePoint.
  • Experience with Remote Monitoring and Management (RMM) tools.
  • Experience with Professional Services Automation (PSA) tools.
  • Experience with Document Management Systems.
Desirable Qualifications:
  • Full driving license.

This is a full-time position that requires a commitment of 5 days per week, with occasional client visits. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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