Automotive Service Specialist

2 weeks ago


Ipswich, United Kingdom MPI Limited Full time
Automotive Service Specialist

MPI Limited is seeking an experienced Automotive Service Specialist to join our dedicated team.

Salary: Competitive annual salary with performance-based bonuses.

Working Hours:
Monday to Friday & alternate Saturdays
8:30 AM - 5:30 PM with additional overtime opportunities.

Benefits:
- Employee Car Benefit Scheme (post-probation)
- Comprehensive training and development programs
- 25 days of annual leave plus public holidays
- Company pension plan
- Employee discount initiatives
- Sick leave provisions
- Health and wellness programs

Key Responsibilities:
- Collaborate with the workshop team to perform scheduled maintenance and repair tasks in line with manufacturer specifications.
- Execute all workshop activities efficiently and safely to meet client expectations and enhance workshop productivity.
- Diagnose complex vehicle issues through thorough examination and road testing, leveraging expertise in automotive technologies.
- Report vehicle defects in compliance with relevant regulatory standards.
- Complete assigned tasks within designated timeframes to maintain productivity levels.
- Adhere to health and safety protocols within the workshop environment.
- Maintain cleanliness and organization of the workshop area.
- Take ownership of workshop equipment maintenance and report any malfunctions.
- Follow established processes to meet quality and efficiency benchmarks.
- Collaborate with colleagues to refine and enhance operational processes.
- Engage with customers to communicate the details of services performed and address inquiries.
- Provide technical explanations to customers in an accessible manner, tailored to their understanding.
- Foster positive relationships with customers to ensure satisfaction with services rendered.
- Mentor and guide apprentice technicians through hands-on training and support.
- Assist less experienced colleagues with technical challenges and vehicle knowledge.
- Participate in specialized training sessions as required by manufacturers.
- Work collaboratively across teams to ensure a seamless customer experience.
- Identify and report potential sales opportunities to the appropriate specialists.
- Maintain compliance with data protection regulations in handling customer information.
- Undertake additional responsibilities as needed to support business objectives.

This job description outlines the primary duties and responsibilities associated with the role and may be subject to modifications as necessary to adapt to changing business needs.

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