Technical Support Professional
7 days ago
Job Title: 1st Line Application Support Specialist
Job Summary:
Opus Recruitment Solutions is seeking a skilled Application Support Specialist to join our dynamic team. As a key member of our support team, you will provide exceptional application support to our retail clients, ensuring seamless functionality and optimal performance of our software solutions.
Key Responsibilities:
- Provide technical support to retail clients, troubleshooting and resolving software issues in a timely and efficient manner.
- Collaborate with the development team to identify and fix software bugs, and implement enhancements based on client feedback.
- Assist clients with onboarding, training, and usage of our software solutions, ensuring they maximize the value of their investments.
- Maintain detailed documentation of support activities, issues, and resolutions.
Requirements:
- 3-5 years of experience in application support, with a strong background in Java programming.
What We Offer:
- Competitive salary package with performance-based incentives.
- Opportunities for professional development and career growth.
- Collaborative and dynamic work environment.
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