Technical Support Professional

7 days ago


Watford, Hertfordshire, United Kingdom Opus Recruitment Solutions Full time

Job Title: 1st Line Application Support Specialist

Job Summary:

Opus Recruitment Solutions is seeking a skilled Application Support Specialist to join our dynamic team. As a key member of our support team, you will provide exceptional application support to our retail clients, ensuring seamless functionality and optimal performance of our software solutions.

Key Responsibilities:

  • Provide technical support to retail clients, troubleshooting and resolving software issues in a timely and efficient manner.
  • Collaborate with the development team to identify and fix software bugs, and implement enhancements based on client feedback.
  • Assist clients with onboarding, training, and usage of our software solutions, ensuring they maximize the value of their investments.
  • Maintain detailed documentation of support activities, issues, and resolutions.

Requirements:

  • 3-5 years of experience in application support, with a strong background in Java programming.

What We Offer:

  • Competitive salary package with performance-based incentives.
  • Opportunities for professional development and career growth.
  • Collaborative and dynamic work environment.


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