Front Office Representative

1 week ago

London, Greater London, United Kingdom Hotel Indigo Full time
Guest Service Agent

An exciting opportunity has arisen for a passionate Guest Service Agent to join our Front Office Team at a Criterion Hospitality property in the heart of London.

We are a dynamic and creative company looking to bring innovation to our real-estate, hotels, and other parts of our business. If you're looking for a role that involves drive and passion for innovation, in a fast-paced environment, then we'd be delighted to hear from you.

With four hotels currently in our portfolio, all located in London's bustling West End, we're seeking an experienced, vibrant, and energetic Guest Service Agent to join our team.

Key Responsibilities
  • Act as the 'face' of our company and ensure visitors receive a warm welcome.
  • Coordinate all front desk activities, including calls, reservations, and guests' services.
  • Supervise and lead our team, combining a pleasant personality with a dynamic professional attitude.
  • Deal efficiently with complaints and have a solid customer service approach.
What We're Looking For
  • A positive individual who is excited to be part of a fun team.
  • Driven to deliver results.
  • Minimum 1 year in a Front Office Role in a similar property.
What We Offer
  • Daily food allowance (non-contractual) for days worked.
  • Company pension scheme.
  • Holidays.
  • Employee assistance program and counselling sessions (including close family members).
  • Discounted stays at other properties.
  • Refer a friend scheme.

We offer a workplace where we're motivated by having fun at work. You'll be rewarded with an environment that encourages innovation, creativity, and outside-the-box thinking. There are plenty of opportunities for growth and development with excellent competitive benefits.

Prior experience within a similar role is essential, and experience is highly beneficial. The successful applicant must have the right to work in the United Kingdom to be considered for this role.

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