Head of Customer Relationship Management

1 day ago


Manchester, United Kingdom Zachary Daniels Recruitment Full time
Job Title: Head of CRM & Loyalty

Zachary Daniels Recruitment is partnering with a leading multi-channel retailer to find a talented Head of CRM & Loyalty to lead their customer relationship management strategy and drive business growth.

Key Responsibilities:
  • Leadership & Team Management: Lead a team of CRM professionals, fostering a culture of collaboration and continuous improvement.
  • CRM Strategy Development: Develop and implement comprehensive CRM strategies to improve customer acquisition, engagement, and retention across all channels.
  • Data Analysis & Insights: Utilise data analytics to understand customer behaviours, preferences, and trends.
  • Multi-Channel Coordination: Ensure seamless integration and consistency of CRM initiatives across online and offline channels.
  • Customer Journey Optimisation: Identify opportunities to enhance the customer journey, improving satisfaction and driving long-term loyalty.
  • Performance Monitoring: Set KPIs and metrics to measure the effectiveness of CRM campaigns and initiatives.
  • Collaboration & Stakeholder Engagement: Work closely with marketing, sales, IT, and other departments to align CRM strategies with overall business objectives.
Requirements:
  • Proven experience in a senior CRM role, ideally within a multi-channel retail environment.
  • Track record of driving innovation and transformation.
  • Strong leadership and team management skills, with experience leading large teams.
  • Demonstrated ability to develop and execute successful CRM strategies.
  • Proficiency in CRM tools and platforms, data analytics, and customer segmentation.
  • A customer-centric mindset with a deep understanding of customer journey mapping and lifecycle management.

Zachary Daniels Recruitment offers a competitive salary and benefits package, as well as opportunities for professional growth and career advancement.



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