Front Desk Ambassador

3 weeks ago


Fort William, Highland, United Kingdom Leonardo Hotel Inverness Full time

About the Role:

We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at Leonardo Hotel Inverness. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.

Key Responsibilities:

  • Manage the front desk operations, including check-in, check-out, and guest services
  • Provide accurate and efficient information to guests regarding hotel facilities, services, and local attractions
  • Handle guest complaints and resolve issues in a professional and courteous manner
  • Collaborate with the hotel team to ensure seamless guest experiences
  • Maintain a high level of knowledge about local attractions, events, and services to provide recommendations to guests

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Strong problem-solving and conflict resolution skills
  • Knowledge of local attractions and services
  • Ability to work a flexible schedule, including evenings and weekends

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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