Seasonal Bookings Assistant/receptionist. April

6 months ago

Fort William, United Kingdom Glen Nevis Holidays Full time

We are looking for an enthusiastic individual to join the Guest Services team in our busy holiday park which is located at the foot of Ben Nevis in one of the most picturesque glens of the Scottish Highlands.

**Key Responsibilities**
- Process bookings and reservations accurately, including entering data into our booking system and communicating with guests.
- Provide guests with information about the holiday park and its facilities, as well as local attractions and activities.
- Assist with check-in and check-out processes, ensuring a smooth and efficient experience for guests.
- Handle guest queries and complaints with empathy and professionalism, resolving issues to the guest's satisfaction.
- Maintain accurate records and documentation related to bookings, payments, and guest communications.
- Work collaboratively with other team members to ensure a high level of guest satisfaction throughout their stay.
- Perform additional front desk duties as required, such as handling cash transactions and providing administrative support.

**Requirements**:

- Proven experience in a customer service role, preferably within the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to interact positively with guests and team members.
- Strong organizational skills and attention to detail, with the ability to multitask and manage time effectively.
- Proficiency in using computer systems and booking software.
- A friendly and professional demeanour, with a passion for providing outstanding customer service.
- Flexibility to work shifts, including weekends and public holidays as required.

Full training will be provided.

Excellent opportunity for this to develop into an ongoing seasonal position.

**Job Types**: Full-time, Part-time, Temporary contract
Contract length: 6 months

**Salary**: From £12.50 per hour

Expected hours: 35 per week

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: Bookings Assistant

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