Representations Officer
2 days ago
We are working closely with a local authority in Southwark to assist with the appointment of a Representations Officer on a 3-month contract, which is highly likely to be extended at the client's discretion. If you are interested in this role, please submit your CV for immediate consideration.
Key Responsibilities:
- To investigate and respond to all parking-related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCNs issued to motorists.
- To ensure other parking enquiries are dealt with in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75), and the council's communication procedures to deliver a high standard of customer service to residents and visitors of Southwark.
- To attend external Adjudication Hearings and give evidence, preparing proofs of evidence as required, and preparing and determining a plan for any complex cases highlighted in accordance with the legislation.
- To ensure that all incoming parking permit applications and parking control suspension applications are dealt with (including requests for further information) in line with the set time limits given by the appeals and representations managers.
- To answer phone calls in the specialist parking customer service centre, dealing with incoming emails, parking permits, parking control suspensions, and Pay-by-Phone services, resolving residents' and visitors' requests and issues in a timely and clear manner.
Requirements:
- Education to include Maths and English at GCSE level or equivalent, and/or proven experience of parking enforcement and appeals legislation.
- Excellent communication skills, both in writing and verbally.
- Proven experience in working in a customer service or administrative environment, having to compose formal correspondence.
Please note:
- You should be available to work immediately or at short notice.
- You should have the right to work in the UK.
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunities employer. Unless otherwise stated, all of our roles are temporary, though opening assignments can be and often are extended by clients on a longer-term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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Remote Work: No
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Southwold, Suffolk, United Kingdom Brackenberry Full time{"title": "Representations Officer", "description": "Parking Enforcement and Representations SpecialistWe are working closely with a Local Authority in Southwark to assist with the appointment of a Representations Officer on a 3-month contract, which is highly likely to be extended at the client's discretion. Please submit your CV for immediate...
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