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Franklin Fitch is seeking a skilled 2nd Line Service Desk Engineer to provide technical support and assistance to end-users, ensuring the smooth operation of IT services and systems. The ideal candidate will have expertise in Microsoft 365, AZ-104 or MS-102 qualifications, and experience in an IT Solution Provider or MSP environment. Key responsibilities include troubleshooting hardware and software issues, responding to user inquiries, and maintaining IT infrastructure. The successful candidate will also have experience supporting and troubleshooting complex environments, a positive attitude to issue resolution and ownership, and excellent client service skills. Benefits include 31 days annual leave, overtime income, flexible working hours, private health insurance, and access to discounted hardware and software.
