Location Manager

3 days ago

Barnoldswick, Lancashire, United Kingdom Anchor Full time

About the Role

We are seeking a skilled and compassionate Location Manager to join our team at Anchor. As a key member of our housing team, you will play a vital role in ensuring the well-being and satisfaction of our residents.

Key Responsibilities

  • Manage properties and provide support to residents to enable them to live independently.
  • Let properties, manage rent accounts, and address anti-social behavior, ensuring repairs are carried out in a timely manner.
  • Listen to residents' concerns and address issues promptly to prevent complaints.
  • Investigate and resolve complaints in a fair and transparent manner, maintaining resident trust and confidence in Anchor.
  • Manage the location's budget and service charge accounts, ensuring residents' homes are well-maintained and repairs are completed to a high standard.
  • Ensure the location is safe, conducting regular health and safety checks and risk assessments in accordance with policies and procedures.
  • Collaborate with external agencies to provide support to residents with diverse needs, ensuring they access the necessary services.
  • Build relationships with residents, encouraging participation in social events and fostering a sense of community.

About Anchor

At Anchor, we are committed to providing older people with independence and security within a happy community. We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over-55s.

Our Values

We believe in celebrating diversity and inclusion, and we are proud to have an LGBT+ group, Disability, LGBT+ and race and ethnicity colleague networks. These networks work to promote diversity, address concerns, and empower their members.

What We Offer

  • Ongoing personal and professional development opportunities.
  • Leadership Pathways online learning resources.
  • Career progression and promotion opportunities.
  • A pension plan with employer matching.
  • Flexible working options.
  • Discounts on shopping, holidays, phones, technology, and more.

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