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Technical Support Specialist

2 months ago

London, Greater London, United Kingdom Kurt Geiger Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Kurt Geiger. As a key member of our IT department, you will be responsible for providing expert technical support and services to our colleagues and teams across the organization.

Key Responsibilities
  • Provide hardware and software support to users, stores, and offices, including installation, configuration, and troubleshooting.
  • Monitor and respond to business-affecting system events, such as disk usage, network outages, server downtime, and security breaches.
  • Work closely with third-party suppliers and service providers to resolve incidents and requests.
  • Act as a first escalation point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages.
  • Process starters, leavers, and amendments, and identify opportunities to improve support processes and reduce common issues.
  • Contribute to the delivery of IT projects, ensuring deadlines and milestones are met.
Requirements
  • Exposure in the IT industry within a similar role.
  • Sufficient technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/ Office 365, Azure Virtual Desktop.
  • Windows imaging and deployment.
  • Basic understanding of Cisco Meraki MDM platform and SDWAN.
  • Understanding of EPOS technology/ PEDs/PDQs/Tills - advantageous if experienced with SaaS POS solutions.
  • PCI / P2PE - advantageous but not essential.
  • Jamf Experience is essential.
Our Culture

We are a fast-paced and innovative brand that values progress and kindness. Our hybrid working model offers employees the flexibility to be productive, and our summer working hours accommodate a healthy work-life balance. We prioritize wellbeing and nurture a friendly environment for talent to thrive in, alongside a vibrant social community.

Benefits
  • Competitive basic salary.
  • Pension and life assurance.
  • Gym Discounts.
  • Retailtrust support.
  • Enviable discounts.
  • Harrods Discount.
  • Monthly half-day Fridays.
  • Summer Hours.
  • Sample Sales.