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Customer Service Leader
2 months ago
Are you a driven leader with a passion for delivering exceptional customer experiences? World Duty Free is seeking a highly capable Retail Manager to take charge of our team at Gatwick airport.
Key Responsibilities:- Inspire and lead the team to deliver an exceptional customer service experience
- Coach and develop the team to achieve sales targets and uphold store standards
- Collaborate with peers and Customer Service Leaders to ensure seamless operations
- Maximize department and category performance to optimize overall store success
- Implement strategies to enhance customer satisfaction and loyalty
- Proven track record in successfully managing a team within a retail customer service and sales environment
- Exceptional interpersonal skills with the ability to communicate effectively at all organizational levels
- Strong customer focus and the ability to engage and influence both internal and external customers
- Self-motivated, passionate, enthusiastic, and a natural team leader
- Excellent organizational and problem-solving skills to handle day-to-day store operations
At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.
We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward.