Technical Support Specialist
3 weeks ago
We are seeking a highly skilled and motivated Technical Support Specialist to join our Client Support team at Global Relay. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients, ensuring their Global Relay App Services are running smoothly and efficiently.
Key Responsibilities- Provide first-level technical support to clients via phone, email, and ticketing system
- Manage client requests and cases for Global Relay App services, including onboarding, provisioning, and implementation
- Collaborate with internal teams to resolve technical issues and improve customer experience
- Document and report customer trends and feedback to improve services
- Work closely with product development teams to test new features and provide meaningful customer feedback
- Assist other Client Support team members and provide escalation support as needed
We are looking for a highly motivated and experienced Technical Support Specialist with a minimum of 1-2 years of experience in a SaaS business model and message applications. You should be able to work in a fast-paced environment, communicate effectively with clients and internal teams, and be willing to work flexible shifts.
What We OfferAt Global Relay, we offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for career growth and development. We are committed to diversity, equity, and inclusion and seek to ensure reasonable adjustments and accommodations for all employees.
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