Customer Service Representative

1 week ago

Leicester, Leicester, United Kingdom Stonewater Full time
{"title": "Customer Service Advisor Role", "description": "

At Stonewater, we are seeking a skilled Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and resolving complex enquiries related to repairs, income, tenancy management, and lettings.

Our ideal candidate will have previous customer service experience, with a strong background in handling complex customer inquiries. You will be able to work effectively in a fast-paced environment, prioritizing tasks and meeting targets while maintaining a high level of customer satisfaction.

We offer a competitive salary, hybrid working arrangements, and a comprehensive benefits package, including career development opportunities and a retirement savings plan. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Deliver exceptional customer service and resolve complex enquiries
  • Work effectively in a fast-paced environment, prioritizing tasks and meeting targets
  • Develop and maintain strong relationships with customers and colleagues
  • Contribute to the development of our customer service team and processes

Requirements:

  • Previous customer service experience, preferably in a contact centre environment
  • Strong communication and interpersonal skills
  • Ability to work effectively in a team environment
  • High level of customer service skills and a passion for delivering exceptional service

What We Offer:

  • Competitive salary and benefits package
  • Hybrid working arrangements
  • Career development opportunities
  • Retirement savings plan

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you

", "lang_code": "en-US"}

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