Customer Service Representative
3 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Contact Centre Executive. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through inbound calls, providing information, booking personal tours, and taking reservations for our Back-Up Care business.
You will be working closely with our customers to understand their care needs, educate them on our policies and procedures, and help them to understand any client-specific processes, documentation, and timelines. Your primary goal will be to maintain a high level of customer satisfaction while ensuring that our customers receive the best possible care and support.
Key Responsibilities- Handle inbound calls from customers, providing information and support as needed
- Book personal tours and take reservations for our Back-Up Care business
- Educate customers on our policies and procedures, and help them to understand any client-specific processes, documentation, and timelines
- Maintain a high level of customer satisfaction
We offer a competitive salary, quarterly bonus opportunity, and a range of benefits including flexible working and holiday entitlements, discounted childcare, and quarterly Employee Appreciation Weeks. We are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways.
Requirements- Previous experience within customer services, inbound contact centre
- Ability and available to work the shift pattern between 7am-7pm / Monday to Friday
- Attend meetings and training in the office 1-2 per week
- Quiet and distraction-free working space
- Good internet connection
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