Product Support Analyst

1 week ago


Edinburgh, Edinburgh, United Kingdom Moody's Full time

**About Moody's**

We strive to create an inclusive environment where everyone can exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

**The Role:**

As an Insurance Operations Analyst, you will be responsible for providing support and assistance with the operational aspects of Insurance products. This role offers opportunities for development and involvement in challenging projects.

**Key Responsibilities:**

  • Monitor sales orders and ensure accurate client data using Salesforce
  • Fulfill delivery of global insurance products and license keys
  • Set up client accounts for electronic services and distribute software
  • Provide exemplary customer care and resolve client queries promptly
  • Collaborate with other departments to ensure client satisfaction
  • Identify potential issues and improvements to operational processes
  • Adhere to operational standards

**Requirements:**

  • Undergraduate degree in Finance, Business Administration, or related field
  • Experience in customer service, administration, or operations role
  • Excellent communication skills and fluency in English
  • Strong attention to detail and accuracy

**Technical Skills:**

  • Strong knowledge of Microsoft Office
  • Experience with data analysis tools/techniques is desirable
  • Experience with Enterprise IT, Database, and CRM systems is a plus

**Moody's is an equal opportunity employer. We value diversity and inclusion in the workplace.



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