Technical Support Analyst

6 days ago


Edinburgh, Edinburgh, United Kingdom iO Associates - UKEU Full time £25,000 - £29,000
About the Role

We are seeking a skilled IT Service Desk Analyst to join our team at iO Associates - UK/EU. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide timely and effective resolution to IT-related issues and queries
  • Collaborate with internal stakeholders to identify and implement process improvements
  • Develop and maintain a strong understanding of our clients' IT systems and infrastructure
  • Communicate complex technical information to non-technical stakeholders
Requirements
  • Proven experience in a similar role, delivering office support and technical assistance
  • Excellent customer service skills, with the ability to communicate effectively with people at all levels
  • A strong IT skill set, with a focus on problem-solving and analytical thinking
What We Offer

As a member of our team, you will have the opportunity to work with a dynamic and growing organization, with a focus on delivering exceptional results and exceeding client expectations.



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