Customer Service Representative

5 days ago


Ascot, Windsor and Maidenhead, United Kingdom Office Angels Full time

Job Title: Customer Care Advisor

Location: Ascot

Salary: £26,500 per annum

Benefits:

· 25 days annual leave + Bank Holidays

· Private medical insurance

· Social events

· Staff discount platform for internal and external company products

· Free parking

· Employee assistance program

· Training and development budget

· WeCareGP

About Our Company:

Our company, a leading manufacturing business in the home industry, is seeking a dynamic and customer-focused individual to join our Customer Care team. With a range of innovative and high-quality products, our company is dedicated to providing exceptional customer service and support.

Responsibilities:

  • Handle incoming calls and emails, ensuring a prompt and professional response to customer inquiries and issues.
  • Process customer returns and inbound orders via phone, email, and online platforms.
  • Assist with finance orders and applications, ensuring accurate and efficient processing.
  • Complete warranty orders, ensuring effective resolution for customers.
  • Address customer and advisor issues, providing support and guidance to resolve any challenges they may encounter.
  • Display extensive knowledge of our company's products, being able to provide detailed information and advice to customers.

The Ideal Candidate:

  • Previous and recent experience in customer service/call centre role
  • Prior experience in using SAP or equivalent systems and Microsoft Office applications
  • Strong communication skills, both verbal and written.
  • Ability to handle and resolve customer enquiries effectively in a fast-paced environment

Requirements:

To be successful in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You will also need to be proficient in using SAP or equivalent systems and Microsoft Office applications.

What We Offer:

We offer a competitive salary and a range of benefits, including 25 days annual leave + Bank Holidays, private medical insurance, and social events. We also offer a staff discount platform for internal and external company products, free parking, and an employee assistance program.



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