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Ecommerce Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Ecommerce Customer Care Coordinator to join our team at Parkside Office Professional. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients' end consumers, ensuring timely delivery, and exceeding customer satisfaction expectations.
Key Responsibilities- Customer Service: Handle customer inquiries with professionalism and empathy, addressing their concerns and resolving issues in a timely and effective manner.
- Order Management: Process orders using Magento, ensuring accurate and efficient order fulfillment, and managing the entire order and delivery process.
- Upselling and Product Knowledge: Provide detailed product information, upsell products to maximize sales, and offer tailored solutions to meet customer needs.
- Returns and Refunds: Oversee the management of ecommerce returns, refunds, and Trustpilot reviews, ensuring seamless customer experience.
- Process Improvement: Collaborate with the team to identify opportunities for process improvement, enhancing customer service processes, and driving business growth.
- Ecommerce Experience: A background in ecommerce or customer service, with experience in phone-based roles.
- Technical Skills: Proficiency in using systems quickly and efficiently, with a knack for multitasking, and experience with Magento is a plus.
- Communication Skills: Strong communication skills, both written and verbal, to engage with customers and colleagues.
- Problem-Solving: A proactive approach to problem-solving, with the ability to work independently and as part of a team.
Parkside Office Professional is a dynamic and supportive environment that values curiosity, growth, excellence, and integrity. We believe in investing in our people, and as our business grows, so will you.
