Customer Service Representative
4 days ago
Job Title: Contact Centre Advisor
Job Type: Temporary to Permanent
Industry: Infrastructure
Location: Remote
Hours: 7am - 7pm (day shift) or 7pm - 7am (night shift)
Shift Pattern: 4 on/4 off, rotating days and nights
Job Summary:
We are seeking a highly skilled and experienced Contact Centre Advisor to join our team at W P Recruitment HR Ltd. As a Contact Centre Advisor, you will be responsible for providing exceptional customer service to our clients, handling customer complaints, and maintaining accurate records.
Key Responsibilities:
- Respond to customer calls within set timescales
- Handle customer complaints and provide resolutions
- Maintain accurate records and reports
- Liaise with internal departments and external agencies
- Adhere to company standards and procedures
Requirements:
- Strong customer service experience in an office-based environment
- Good administrative and organisational skills
- Experience of inbound call centre operations (desirable)
- Good telephone manner and communication skills
- Computer literacy and attention to detail
What We Offer:
- Competitive hourly rate: £11.44 per hour (day shift) or £15.21 per hour (night shift)
- Opportunity to work for a reputable company in the infrastructure industry
- Chance to develop your skills and experience in a dynamic and fast-paced environment
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