Customer Service Representative

4 days ago


Newport, Newport, United Kingdom W P RECRUITMENT HR LTD Full time
Job Description

Job Title: Contact Centre Advisor

Job Type: Temporary to Permanent

Industry: Infrastructure

Location: Remote

Hours: 7am - 7pm (day shift) or 7pm - 7am (night shift)

Shift Pattern: 4 on/4 off, rotating days and nights

Job Summary:

We are seeking a highly skilled and experienced Contact Centre Advisor to join our team at W P Recruitment HR Ltd. As a Contact Centre Advisor, you will be responsible for providing exceptional customer service to our clients, handling customer complaints, and maintaining accurate records.

Key Responsibilities:

  • Respond to customer calls within set timescales
  • Handle customer complaints and provide resolutions
  • Maintain accurate records and reports
  • Liaise with internal departments and external agencies
  • Adhere to company standards and procedures

Requirements:

  • Strong customer service experience in an office-based environment
  • Good administrative and organisational skills
  • Experience of inbound call centre operations (desirable)
  • Good telephone manner and communication skills
  • Computer literacy and attention to detail

What We Offer:

  • Competitive hourly rate: £11.44 per hour (day shift) or £15.21 per hour (night shift)
  • Opportunity to work for a reputable company in the infrastructure industry
  • Chance to develop your skills and experience in a dynamic and fast-paced environment


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