Patient Relations and Feedback Coordinator

3 weeks ago

Crewe, Cheshire East, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

Job Overview

We are seeking a dedicated Patient Advice and Complaints Associate to enhance our team. The ideal candidate will possess a strong commitment to improving patient experiences and ensuring that our healthcare services are delivered in a supportive and compassionate manner.

Your primary role will involve actively engaging with patients, addressing their concerns, and providing valuable feedback to help us maintain a positive healthcare environment. You will play a crucial part in ensuring that our patients, their families, and visitors feel heard and valued throughout their journey with us.

This position is a full-time role, requiring flexibility to accommodate various shifts as needed.

Main Responsibilities

The Patient Advice and Complaints Associate will be responsible for managing patient inquiries and concerns, utilizing effective communication and conflict resolution strategies. You will also assist in the development of initiatives aimed at enhancing patient satisfaction and safety.

Key responsibilities include:

  • Listening to and addressing patient feedback and complaints in a professional manner.
  • Collaborating with healthcare teams to implement improvements based on patient insights.
  • Maintaining accurate records of patient interactions and outcomes.
  • Providing support and guidance to patients and their families regarding our services.

A strong understanding of patient rights and the healthcare system is essential for this role. Training will be provided to further develop your skills in this specialized area.

Working for Our Organization

Mid Cheshire Hospitals NHS Foundation Trust is committed to delivering a comprehensive range of healthcare services to our community. We pride ourselves on providing high-quality care across various specialties, ensuring that every patient receives the attention and support they need.

Our Trust employs a diverse team of professionals dedicated to fostering a culture of compassion and excellence in patient care. We believe in the importance of continuous improvement and innovation in our services.

Person Specification

Qualifications

Essential Criteria

  • Minimum of GCSE or equivalent education.
  • Strong communication skills.

Desirable Criteria

  • Experience in a healthcare setting.
  • Knowledge of patient rights and advocacy.

Experience

Essential Criteria

  • Experience in customer service or a similar role.
  • Ability to work collaboratively within a team.
  • Strong problem-solving skills.

Desirable Criteria

  • Previous experience in patient relations or complaints management.

Additional Information

All applicants must have the right to work in the UK. This role may require a Disclosure and Barring Service check.

Key Messages

We are committed to providing an inclusive recruitment process. If you require any adjustments, please let us know. We value flexible working arrangements and encourage discussions about your needs.

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