Benefit Assessment Specialist
7 days ago
Job Role:
Benefit Assessment Officer
Location:
Milton Keynes - Remote
Job Summary:
We are seeking a skilled Benefit Assessment Officer to join our team at Hatched Recruitment Group. As a Benefit Assessment Officer, you will be responsible for ensuring that applications for housing benefit, council tax reduction, discretionary housing payments, and local welfare assistance are processed and paid promptly and correctly in accordance with legislation and procedures.
Key Responsibilities:
Process and pay housing benefit, council tax reduction, discretionary housing payments, and local welfare assistance applications in accordance with legislation and procedures.
Resolve telephone, face-to-face, and written enquiries from residents, landlords, external agencies, and other council departments.
Provide advice on welfare assistance and signpost customers to other agencies for help and support.
Ensure that council tax account information is accurate and resolve any discrepancies that may affect the financial award.
Take action to recover overpayments of housing benefit, council tax reduction, discretionary housing payments, and discretionary council tax reduction in line with policies and procedures.
Requirements:
To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work accurately and efficiently in a fast-paced environment.
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