IT Support Specialist

6 days ago

Halesowen, United Kingdom P&O Ferrymasters Full time
Job Title: IT Support Analyst

We are seeking a skilled IT Support Analyst to join our team at P&O Ferrymasters. As an IT Support Analyst, you will be responsible for providing exceptional customer service while delivering innovative IT solutions.

Key Responsibilities:
  • Provide first-line IT support: Assist customers with troubleshooting and resolving a range of hardware and software issues.
  • Customer service: Deliver friendly, professional, and timely support via phone, email, and live chat.
  • Incident logging: Accurately record and track customer interactions in our ticketing system, ensuring all issues are resolved or escalated as needed.
  • Basic troubleshooting: Identify and resolve common technical problems including login issues, network connectivity, and software errors.
  • Collaborate with the team: Work closely with second and third-line support teams to ensure seamless escalation and resolution of complex technical issues.
  • User account management: Assist with password resets, account setup, and permission changes.
  • Documentation: Maintain and update support documentation to help customers resolve common issues on their own.
Requirements:
  • Strong communication skills: Excellent verbal and written communication, with a focus on customer satisfaction.
  • Basic IT knowledge: Familiarity with operating systems (Windows/Mac), Microsoft Office 365, email systems, and basic networking.
  • Problem-solving abilities: A logical approach to troubleshooting technical issues.
  • Customer-focused: A friendly, patient, and positive attitude with a commitment to delivering top-tier service.
  • Ability to multitask: Comfortable working in a fast-paced environment with the ability to prioritize tasks.
  • Team player: Willingness to collaborate with colleagues and contribute to a positive work culture.
About Us:

P&O Ferrymasters is a leading logistics company that operates across Europe and the Northern Mediterranean. We work with some of the largest companies in the world to ensure their goods are delivered efficiently and on time. We offer a competitive package in line with the seniority of the position, including a salary dependent on experience, company pension, and other benefits.

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