IT Support Specialist

6 days ago


Halesowen, Dudley, United Kingdom P&O Ferrymasters Full time
IT Support Technician

We are seeking a skilled IT Support Technician to join our team at P&O Ferrymasters. As a key member of our Support team, you will provide exceptional customer service while delivering innovative IT solutions to our European sites.

Key Responsibilities:
  • Provide first-line IT support to over 500 users across our European sites.
  • Assist customers with troubleshooting and resolving hardware and software issues.
  • Deliver friendly, professional, and timely support via phone, email, and live chat.
  • Identify and resolve common technical problems, including login issues, network connectivity, and software errors.
  • Work closely with second and third-line support teams to ensure seamless escalation and resolution of complex technical issues.
User Account Management:
  • Assist with password resets, account setup, and permission changes.
  • Maintain and update support documentation to help customers resolve common issues on their own.
Requirements:
  • Dedicated IT professional with experience in IT support/customer service, ideally with one or more years in a similar role.
  • Familiarity with operating systems (Windows/Mac), Microsoft Office 365, email systems, and basic networking.
  • Willingness to collaborate with colleagues and contribute to a positive work culture.
About Us:

We are a part of DP World, one of the largest global logistics companies in the world. Our routes cover road, rail, and sea, and we are proud to lead the future of logistics to help enable global trade in the 21st century and beyond.

We offer a range of benefits, including Company pension, P&O Ferries travel discounts, and an Employee Assistance Scheme, backed by a wellbeing programme along with opportunities for personal and professional training and development.

We also offer a benefits platform including a range of voluntary health insurances, cycle to work, and retail discounts.



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