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Service Operations Manager
2 months ago
Job Summary
Angus Lift Trucks Careers is seeking a highly skilled and experienced Service Manager to join our team. As a Service Manager, you will be responsible for the overall service operation of our depot, ensuring that our customers receive exceptional service and support.
Key Responsibilities
- Lead and manage a team of field-based engineers and a small office-based team to ensure efficient and effective service delivery.
- Develop and implement strategies to improve engineer productivity, asset upkeep, customer satisfaction, and fleet spend/parts authorizations.
- Collaborate with the depot manager to ensure alignment with company goals and objectives.
- Ensure staff training is conducted in line with company guidelines and employee requirements.
- Monitor and analyze performance metrics to identify areas for improvement.
Requirements
- Technical background in Materials Handling or a related field.
- Proven leadership and management experience, with a track record of motivating and organizing teams.
- Excellent communication and interpersonal skills, with the ability to promote a positive and productive work environment.
- A customer-focused approach, with a strong commitment to meeting or exceeding customer expectations.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
