Business Strategy and Performance Director

16 hours ago

Dartford, Kent, United Kingdom Connect Plus Services Full time
Business Planning and Performance Manager

CPS Business Planning & Performance Manager

Role Purpose:

To set the overarching direction for CPS and hold Business Performance & Planning (BP&P) functions to account for delivery against this role:

  1. Define CPS annual business plan to address the evolving demands of the network, our clients (National Highways and Connect Plus) and our JV Parent Companies.
  2. Drive performance, holding functions to account and assure delivery against plan.
  3. Track, analyse & report performance.

FINANCIAL responsibilities:

  • CPS: Supporting BP&P Director in reporting on financial performance associated with Planning & Performance team.

ORGANISATIONAL:

CPS: responsible for team performance and developing collaborative relationships across BP&P teams, A&NP and Asset Delivery teams, and developing excellent working relationships with all key stakeholders.

Key Responsibilities:

  • Prepare and regularly review and refine CPS business plan, considering current challenges, future opportunities and evolving our customer and stakeholder needs.
  • Guide the business in performance management, addressing issues promptly and efficiently.
  • Holding business leaders accountable and closely monitoring performance and risk against our Strategic Business Objectives and contractual obligations.
  • Collaborate closely with other senior leaders to elevate our performance levels and ensure exceptional customer satisfaction.
  • Foster, empower and sustain a high-performing team dedicated to continuous improvement and meeting contract performance expectations.
  • Experience in business strategy planning, performance management and budgetary setting in a critical infrastructure environment.
  • Resilient and flexible.
  • Business and politically astute.
  • Strong planning and organisation skills to deliver continuous improvement.

Behaviours:

  • Customer Focus: Is dedicated to building trust and meeting the expectations and requirements of internal and external customers.

We are committed to promoting a diverse and inclusive community – a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds.

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