Sales and Retail Team Member
6 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Retail Team Member. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that our customers have an enjoyable shopping experience.
Key Responsibilities- Provide excellent customer service by greeting and assisting customers in a friendly and professional manner.
- Handle customer queries and concerns in a courteous and efficient manner.
- Identify customer needs and take appropriate action to meet those needs.
- Maintain high standards of merchandising and housekeeping in accordance with company guidelines.
- Good communication and interpersonal skills.
- A friendly and approachable manner.
- A willingness to learn and take on new challenges.
Squire's Garden Centres is a family-owned group of garden centres based in the UK. We are committed to providing our customers with a high-quality shopping experience and to promoting the highest standards in horticulture, catering, and retail. We offer a range of benefits to our employees, including employee discounts, holiday entitlement, and a bonus scheme.
Benefits- Employee Discount: 50% in restaurants and 20% in garden centre on joining, increasing to 25% after 2 years' service and 30% after 5 years' service.
- Holiday: 5.6 weeks on joining increasing to 6.2 week after 2 years' service and 6.6 weeks after 5 years' service.
- Bonus: We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year.
- Pension: We offer a Defined Contribution Pension Plan to new employees.
- Attendance: After one year's service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D): A reward scheme for team members who make a difference to our business through outstanding customer service.
- Learning & Development: You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
- Birthday: After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro rata for less than 40 hours).
- Cycle2work scheme: After 1 year's service, a government initiative which offers a 25% to 39% saving on new cycling equipment.
- Child's first day at school: After 1 year's service come in late and go home early on your child's first day of school life, so that you can be there to take them and pick them up from school on their first day.
- RHS Membership or a Tree / Shrub: After 1 year's service Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
- Employee Assistance Programme (EAP): After 2 years service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources, etc.
- Retirement: After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking: Available to all employees in the designated parking areas on our site.
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