Retail Store Manager, Full Time

2 months ago


Reigate, Surrey, United Kingdom The Estée Lauder Companies Inc. Full time
About the Role

We are seeking a highly skilled and experienced Boutique Manager to lead our team of Sales Advisors and drive sales, customer service, and operational excellence in our retail store. As a key member of our team, you will be responsible for creating and executing a business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leadership of a high-performing team.

Key Responsibilities
  • Lead, coach, and develop a team of Sales Advisors to achieve sales, customer service, and operational targets
  • Create and execute a business plan to recruit and retain customers through strategic targeting and exceptional customer relationship management
  • Develop and implement in-store events to drive sales and customer engagement
  • Manage inventory, facilities, and cash reconciliation to ensure operational excellence
  • Collaborate with cross-functional teams to drive business results and improve customer experience
Requirements
  • Proven retail management experience, preferably within beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country
About Us

The Estée Lauder Companies Inc. is a people-first company, respecting and caring for our employees, communities, and consumers. We are committed to being the most inclusive and diverse beauty company in the world, and to being both the employer of choice for diverse talent and the brand of choice for our global consumers.


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