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Retail Sales Associate
2 months ago
We are seeking a dynamic and ambitious individual to join our team as a Sales Assistant at Majestic Wine Banstead. As a key member of our store team, you will play a vital role in driving sales performance and delivering exceptional customer service.
Key Responsibilities- Drive Store Performance: Maximize sales opportunities and support your team in meeting and exceeding targets through focused KPI delivery.
- Deliver Exceptional Customer Service: Provide market-leading customer service to drive business growth through customer loyalty and repeat purchases.
- Offer a VIP Concierge Service: Actively contact customers with updates on products and tastings, demonstrating a passion for product knowledge.
- Sell the Story, Not the Discount: Share your passion for product with customers through in-depth knowledge of our range.
- Take Ownership of Wine Knowledge: Continuously learn about our products to support your WSET qualification and confidence in selling.
- Maintain Store Appearance: Take pride in the physical appearance and maintenance of your store, both internally and externally.
- Operational Tasks: Participate in all operational tasks required for the day-to-day running of the store, including delivering wine to customers and merchandising stock deliveries.
- Identify Opportunities for Improvement: Continuously identify opportunities to optimize the operational running of the store and implement solutions with your team.
- Ensure Compliance and Safety: Follow internal policies, processes, and complete mandatory training to ensure a safe and compliant work environment.
- Excellent Time-Management and Problem-Solving Skills
- Ability to Deliver Exceptional Customer Experience
- Self-Motivated and Adaptable
- Passion for Wine Knowledge
- Full UK/EU/EEA Driving Licence
- Competitive Salary
- Up to 20% Staff Discount
- Career Development Opportunities
- Uniform Provided
- Access to Retail Trust
- Company Sick Pay Scheme
