Customer Services Manager

2 weeks ago

Cambridge, Cambridgeshire, United Kingdom University of Cambridge Full time

**Job Summary**

University Information Services (UIS) is seeking an experienced professional to lead our Infrastructure Admin and Telecoms Support function. As a key member of our team, you will be responsible for ensuring the efficient and reliable day-to-day running of our administrative support function.

**Key Responsibilities**

  • Manage the day-to-day activities of a busy admin support function, ensuring requests for external supplier orders, renewals, deliveries, and disputes are handled promptly and efficiently.
  • Form a key link between colleagues in various teams within UIS and the admin support team, understanding the competing demands and enhancing processes to meet the requirements of all stakeholders.
  • Plan, implement, and supervise new cross-departmental processes and policies as required.
  • Manage procurement, billing, and stock control, ensuring accurate and timely processing.
  • Provide proactive and reactive management, ensuring a consistent, professional, and efficient service is provided to all internal and external customers.

**Requirements**

  • Experience in an administrative role, with a proven track record of managing customer liaison and service provision to a large and diverse customer base.
  • Proven ability to use Microsoft Office 365, particularly Word, Excel, Outlook, and Teams.
  • Experience creating project and financial reports, with a focus on accuracy and clarity.
  • Ability to develop and maintain knowledge in your field, with a willingness to learn and adapt.
  • Line management or supervisory experience is desirable, as is a recognized industry standard accreditation/certification, such as ITIL 4.

**What We Offer**

  • A generous annual leave allowance of 41 days per year, including bank holidays.
  • A generous pension scheme.
  • Access to a range of shopping and travel discounts.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements. The University actively supports equality, diversity, and inclusion and encourages applications from all sections of society. The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

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