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Guest Services Coordinator

2 months ago

London, Greater London, United Kingdom Corinthia Hotel London Full time

At Corinthia Hotel London, we believe that every detail matters in the art of hospitality. Our commitment to excellence drives us to provide an unparalleled experience for our guests, and we take pride in delivering service that is both memorable and admired.

If you have a passion for providing exceptional service in a luxurious setting, we invite you to explore this opportunity.

ROLE OVERVIEW

As a Guest Services Coordinator, you will be the welcoming face of our establishment, serving as the initial point of contact for visitors, whether they are staying with us, dining in our exquisite restaurants, or indulging in our renowned spa services. Your role will involve engaging with a diverse clientele, including both high-profile individuals and leisure guests.

This position demands meticulous attention to detail and a proactive mindset to ensure that every guest receives a 5-star experience. With Corinthia Hotel London being a prestigious venue featuring 283 luxurious rooms, multiple dining options, and one of the largest spas in the city, it is essential to maintain an up-to-date knowledge of our offerings.

The dynamic nature of this role requires the ability to think quickly while maintaining professionalism and focus in a fast-paced environment. You will receive training aligned with the latest industry standards to guarantee that each guest enjoys a luxurious interaction with our team.

CANDIDATE PROFILE

• Previous experience in a supervisory role within a luxury hotel environment.

• Demonstrated leadership capabilities with a strong emphasis on guest relations and front office management.

• Willingness to work flexible hours, including weekends and holidays, in a vibrant and fast-moving setting.

• Excellent command of written and spoken English.

• Outstanding customer service skills.

• Ability to perform under pressure.

• Strong attention to detail and pride in your work.

• Impeccable personal presentation.

• A warm, professional demeanor.

ABOUT CORINTHIA HOTEL LONDON

Corinthia Hotel London seamlessly blends modern elegance with classic sophistication. We pride ourselves on being a distinguished hotel that is thoughtfully designed for contemporary living. Located in a prime area, our hotel boasts 283 beautifully appointed rooms, including luxurious suites and penthouses, along with exquisite dining venues and the largest award-winning spa in the city.

OUR COMMITMENT TO YOU

We recognize the importance of our team members and have tailored our benefits to support their needs.

  • Competitive salary package.
  • Generous holiday allowance, including public holidays.
  • Complimentary uniform dry cleaning.
  • Meals provided during shifts.
  • Recognition programs and awards for service longevity.
  • Pension scheme eligibility.
  • Season ticket loan options.

Our focus is on promoting your health and well-being, allowing you to spend quality time with loved ones through:

  • Enhanced sick leave provisions.
  • Eye care vouchers.
  • Access to health and wellness programs.
  • Workshops on mental health and well-being.
  • Discounts on spa, dining, and accommodation services.
  • Reduced gym membership rates.
  • Special rates across our international hotel portfolio.

We are committed to investing in your growth, offering:

  • Learning and development opportunities.
  • Apprenticeship programs.
  • Complimentary language classes.
  • Special gifts for significant occasions.
  • Enhanced parental leave policies.
  • Social events for colleagues.

ELIGIBILITY CRITERIA

In accordance with immigration regulations, all applicants must have the right to live and work in the UK, or be able to obtain such eligibility. Documentation confirming eligibility will be required during the recruitment process.