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European CS Data Analyst

2 months ago

Chertsey, Surrey, United Kingdom March Recruitment Full time
European CS Data Analyst Role

As a European CS Data Analyst at March Recruitment, you will be part of a dynamic team that encompasses customer contact centres, service engineers, online support, Quality Assurance laboratories, and spare parts logistics. The European CS headquarter is a hub of diverse and dynamic activities, and we are looking for a skilled professional to join our team.

Key Responsibilities

• Analyze data to identify trends, new opportunities, and monetization possibilities for the organization.
• Improve and automate code bases, manage audience dashboards, and build performance reporting templates.
• Track and interpret partner performance using multiple data sources, providing regular reports and clear recommendations to stakeholders.
• Manage analytics requests, translate business requirements into SQL queries, and present findings in PowerPoint or Excel reports.
• Lead system and process implementations to enhance operational efficiencies.

Requirements

• Extensive experience in data analysis, business analysis, or data science, with proficiency in SQL and familiarity with large relational databases.
• Degree in computer science, engineering, or a related quantitative discipline, such as economics or mathematics.
• Strong understanding of customer service (CS) and experience with analytic tools like Tableau or Power BI.
• Excellent communication, presentation, and teamwork skills, with a structured, organized, and detail-oriented approach.
• Ability to analyze data, identify trends, and clearly articulate insights, especially in relation to CS data, while handling pressure and solving problems effectively.

What We Offer

• Generous holiday entitlement, plus additional birthday leave and bank holidays.
• Staff sales discount, Reward Plus shopping discount, and volunteering days.
• Government pension auto-enrolment and pension contribution from 12 weeks.
• Subsidized staff restaurant, onsite parking, and free shuttle bus service (from Weybridge & Woking Station).