Business Analyst
2 weeks ago
Job Title: Business Analyst - Customer Insights
Job Summary:
We are seeking a highly skilled Business Analyst - Customer Insights to join our team at March Recruitment. As a Business Analyst - Customer Insights, you will play a key role in analyzing customer data to derive actionable insights, collaborating with cross-functional teams to develop targeted CRM strategies aimed at enhancing customer relationships and maximizing business value.
Key Responsibilities:
- Analyze customer data to identify trends and patterns, and develop insights to inform business decisions.
- Collaborate with cross-functional teams to develop and implement CRM strategies that drive business growth and customer engagement.
- Work closely with the CRM Operations Manager to maintain the CRM system, including uploading content and ensuring smooth portal activity.
- Provide support to the European subsidiary in maintaining the portal and ensuring smooth portal activity.
Requirements:
- Strong analytical skills and database management capabilities.
- Good understanding of CRM systems, preferably Salesforce.
- Ability to problem solve and take ownership of projects.
- Familiarity with Microsoft Office, including Access and Excel.
What We Offer:
- Hybrid role (3 days office, 2 days remote)
- Generous holiday entitlement, plus additional birthday leave and bank holidays.
- Staff sales discount, Reward Plus shopping discount, and volunteering days.
- Government pension auto-enrolment and pension contribution from 12 weeks.
- Subsidized staff restaurant, onsite parking, and free shuttle bus service (from Weybridge & Woking Station)
How to Apply:
Please submit your application, including your resume and a cover letter, to March Recruitment. We look forward to hearing from you.
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