Business Analyst

2 weeks ago


Chertsey, Surrey, United Kingdom March Personnel Full time

Job Title: Business Analyst - Customer Insights

Job Summary:

We are seeking a highly skilled Business Analyst - Customer Insights to join our team at March Recruitment. As a Business Analyst - Customer Insights, you will play a key role in analyzing customer data to derive actionable insights, collaborating with cross-functional teams to develop targeted CRM strategies aimed at enhancing customer relationships and maximizing business value.

Key Responsibilities:

  • Analyze customer data to identify trends and patterns, and develop insights to inform business decisions.
  • Collaborate with cross-functional teams to develop and implement CRM strategies that drive business growth and customer engagement.
  • Work closely with the CRM Operations Manager to maintain the CRM system, including uploading content and ensuring smooth portal activity.
  • Provide support to the European subsidiary in maintaining the portal and ensuring smooth portal activity.

Requirements:

  • Strong analytical skills and database management capabilities.
  • Good understanding of CRM systems, preferably Salesforce.
  • Ability to problem solve and take ownership of projects.
  • Familiarity with Microsoft Office, including Access and Excel.

What We Offer:

  • Hybrid role (3 days office, 2 days remote)
  • Generous holiday entitlement, plus additional birthday leave and bank holidays.
  • Staff sales discount, Reward Plus shopping discount, and volunteering days.
  • Government pension auto-enrolment and pension contribution from 12 weeks.
  • Subsidized staff restaurant, onsite parking, and free shuttle bus service (from Weybridge & Woking Station)

How to Apply:

Please submit your application, including your resume and a cover letter, to March Recruitment. We look forward to hearing from you.



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