Data Analyst

4 weeks ago


Chertsey, Surrey, United Kingdom March Personnel Full time

Job Overview

As a European CS Data Analyst at March Personnel, you will be working on a diverse and dynamic role encompassing customer contact centres, service engineers, online support, Quality Assurance laboratories, and spare parts logistics.

Key Responsibilities

  • Analyse data to identify trends, new opportunities, and monetisation possibilities for the organization.
  • Improve and automate code bases, manage audience dashboards, and build performance reporting templates.
  • Track and interpret partner performance using multiple data sources, providing regular reports and clear recommendations to stakeholders.
  • Manage analytics requests, translate business requirements into SQL queries, and present findings in PowerPoint or Excel reports.
  • Lead system and process implementations to enhance operational efficiencies.

Requirements

  • Extensive experience in data analysis, business analysis, or data science, with proficiency in SQL and familiarity with large relational databases.
  • Degree in computer science, engineering, or a related quantitative discipline, such as economics or mathematics.
  • Strong understanding of customer service (CS) and experience with analytic tools like Tableau or Power BI.
  • Excellent communication, presentation, and teamwork skills, with a structured, organized, and detail-oriented approach.
  • Ability to analyse data, identify trends, and clearly articulate insights, especially in relation to CS data, while handling pressure and solving problems effectively.

Benefits

  • Generous holiday entitlement, plus additional birthday leave and bank holidays.
  • Staff sales discount, Reward Plus shopping discount, and volunteering days.
  • Government pension auto-enrolment and pension contribution from 12 weeks.
  • Subsidized staff restaurant, onsite parking, and free shuttle bus service.

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