Data Analyst
4 weeks ago
Job Overview
As a European CS Data Analyst at March Personnel, you will be working on a diverse and dynamic role encompassing customer contact centres, service engineers, online support, Quality Assurance laboratories, and spare parts logistics.
Key Responsibilities
- Analyse data to identify trends, new opportunities, and monetisation possibilities for the organization.
- Improve and automate code bases, manage audience dashboards, and build performance reporting templates.
- Track and interpret partner performance using multiple data sources, providing regular reports and clear recommendations to stakeholders.
- Manage analytics requests, translate business requirements into SQL queries, and present findings in PowerPoint or Excel reports.
- Lead system and process implementations to enhance operational efficiencies.
Requirements
- Extensive experience in data analysis, business analysis, or data science, with proficiency in SQL and familiarity with large relational databases.
- Degree in computer science, engineering, or a related quantitative discipline, such as economics or mathematics.
- Strong understanding of customer service (CS) and experience with analytic tools like Tableau or Power BI.
- Excellent communication, presentation, and teamwork skills, with a structured, organized, and detail-oriented approach.
- Ability to analyse data, identify trends, and clearly articulate insights, especially in relation to CS data, while handling pressure and solving problems effectively.
Benefits
- Generous holiday entitlement, plus additional birthday leave and bank holidays.
- Staff sales discount, Reward Plus shopping discount, and volunteering days.
- Government pension auto-enrolment and pension contribution from 12 weeks.
- Subsidized staff restaurant, onsite parking, and free shuttle bus service.
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