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Technical Support Specialist

2 months ago

StainesuponThames, Surrey, United Kingdom ConSol Partners Full time
About the Role

This is a challenging and rewarding opportunity to join our Global Technical Support Team as a Technical Support Specialist. As a key member of our Platform Technologies Team, you will play a critical role in ensuring the smooth operation and data integrity of our technological client platform.

Key Responsibilities
  • Technical Problem Solving: Work on and resolve technical issues reported by both internal and external users, utilizing your expertise in troubleshooting practices and cloud technologies.
  • Customer Focus: Maintain accurate case records and prioritize customer satisfaction, ensuring that client expectations are managed effectively.
  • Technical Expertise: Develop and maintain in-depth knowledge of our platform, cloud technologies, and troubleshooting practices to tackle complex situations.
  • Communication and Collaboration: Communicate solutions to complex technical problems effectively, both written and verbally, and work collaboratively with the development teams to advocate for the client and suggest improvements to the platform.
Requirements
  • A Bachelor's degree in Computer Science or a related technical field, or 1+ years of relevant technical support experience.
  • Familiarity with object-oriented programming languages like Java.
  • Understanding of web application components.
  • Working knowledge of scripting languages (JavaScript, Python, Perl, Unix Shell, Windows Shell).
  • Basic understanding of Linux/Unix and relational databases (e.g., MySQL, Oracle).
About ConSol Partners

ConSol Partners is a leading provider of technology solutions, and we are committed to delivering exceptional service to our clients. As a member of our Global Technical Support Team, you will have the opportunity to work with a diverse and growing team of talented engineers and contribute to the success of our company.